Terms of Service

Last Updated: 14/04/2025

1. Introduction

Welcome to Virtual Heating. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Definitions

Throughout these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Virtual Heating.
• "Website" refers to virtualdevelopments.london and all associated domains.
• "Services" refers to all plumbing, heating, and related services provided by Virtual Heating.
• "You," "your," or "Client" refers to the individual or entity accessing our website or using our services.
• "Content" refers to all information, text, graphics, photos, designs, logos, and other materials that appear on our website.

3. Use of Our Website

By accessing our website, you agree to:

• Use our website only for lawful purposes and in accordance with these Terms.
• Not use our website in any way that violates any applicable local, national, or international law or regulation.
• Not attempt to gain unauthorized access to any portion of our website or any systems or networks connected to our website.
• Not engage in any activity that interferes with or disrupts our website or servers.
• Not use any robot, spider, or other automatic device to access our website for any purpose without our express written permission.

4. Services

4.1 Service Description

Virtual Heating provides commercial plumbing and heating services, including but not limited to installation, maintenance, repair, and consultation services for commercial properties.

4.2 Service Requests

Service requests can be made through our website, by phone, or by email. Upon receiving your request, we will provide you with an estimate of the cost and timeline for the requested services. All estimates are subject to change based on the actual conditions encountered during service delivery.

4.3 Service Delivery

We will make reasonable efforts to deliver services within the estimated timeframe. However, we are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, access restrictions, or unforeseen complications.

4.4 Service Warranties

We warrant that our services will be performed in a professional manner and in accordance with industry standards. This warranty is valid for [warranty period] from the date of service completion. This warranty does not cover damage resulting from misuse, abuse, or normal wear and tear.

5. Payments

5.1 Pricing

Prices for our services are as quoted at the time of service request. All prices are in British Pounds (GBP) and are exclusive of VAT unless otherwise stated.

5.2 Payment Terms

Payment terms will be specified in your service agreement or invoice. Unless otherwise agreed, payment is due upon completion of services for smaller jobs, or as per the payment schedule for larger projects.

5.3 Late Payments

Late payments may incur interest charges at the rate of [interest rate]% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services until outstanding payments are settled.

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Virtual Heating or our content suppliers and is protected by UK and international copyright laws. The compilation of all content on our website is the exclusive property of Virtual Heating and is protected by UK and international copyright laws.

7. Limitation of Liability

To the maximum extent permitted by law, Virtual Heating shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our website or services;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from our website;
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party;
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our website.

8. Indemnification

You agree to defend, indemnify, and hold harmless Virtual Heating, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to our website or services;
• Your violation of any term of these Terms;
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
• Any claim that your actions caused damage to a third party.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Virtual Heating
Unit 1, The Viaducts
Muswell Hill
London N10 3QX
United Kingdom

Phone: 0333 880 7875
Email: heating@virtualdevelopments.london